Well, it happened. We had our first issue with our PS3 and Netflix Instant Watch DVD this past Sunday night.
We popped the disc in, planning on watching a couple episodes of Lost (Season 2). We instantly got the “Cannot connect to Netflix” error message.
We turned off the PS3, wiped off the disc, reset our Internet connection, and tried again. Same message.
I popped open the laptop and went to the Netflix website help pages, searching for some notice that service was bogged down or there was some other network problem occurring. To my dismay, nada. So I googled the error message plus “PS3 Netflix Instant Watch”. Within a few minutes, I found a fix.
Turn on your PS3, manually set the Date and Time, and then pop in the Netflix Instant Watch disc. It worked just fine after that; we were able to watch a couple episodes of Lost right away.
Mark found out that the problem wasn’t with Netflix, but actually with Playstation. Apparently the Playstation network went down sometime on Sunday. All gaming was unavailable and anyone that turned on their Playstation lost all trophies from any online gaming and was not able to use the Netflix Instant Watch disc. When I came home from work on Monday and turned on the PS3 to do some exercise videos off of the Netflix Instant Watch disc, I had to manually reset the date and time (the Instant Watch worked fine after that). By the time that Mark came home and turned the PS3 on for more Lost off of Instant Watch, the date and time was set at the correct day/time. We didn’t manually adjust anything, just put in the Instant Watch disc, and it worked perfectly.
Haven’t had any problems with it since. The other interesting thing that Mark told me about this whole fiasco was that all the latest PS3 models, the slim model, did not have any issues this past Sunday/Monday. I almost kind of hoped that Playstation wouldn’t fix the network and we’d get a free slim model 🙂